Should You Text or Call Your Boss to Inform Them You're Sick? Guidelines for Workplace Communication

In the digital age, the question of whether to text or call your boss when you're sick has become more relevant than ever. This article explores the factors to consider and provides guidelines to help you make the best decision.

Company Culture

One of the primary considerations is the company culture. Some workplaces have a formal communication protocol, which may favor a phone call over a text message. Others have a more relaxed atmosphere where texting or even emailing is acceptable. Understanding your company's norms can help you choose the right mode of communication.

Urgency

The urgency of your absence can also influence your decision. If your absence will significantly affect your team's work or if you need to discuss your responsibilities, a call might be more appropriate. Conversely, if the situation is less critical, a text may suffice.

Your Relationship with Your Boss

Your relationship with your boss is another important factor. If you have a good rapport and your boss is comfortable with less formal communication, a text may be acceptable. However, if your relationship is more formal, a call would be more respectful.

Time of Day

The time of day can also play a role. If it's early in the morning and you know your boss is likely busy, a text might be more considerate. This allows your boss to respond at their convenience without interrupting their schedule.

General Guidelines

In general, if you're unsure, a quick phone call is often the safest choice. It allows for immediate communication and clarification. However, if calling feels too formal, a text can be a good alternative. Just remember to follow up with a detailed email if necessary.

Ensuring the Message is Received

Although both methods are acceptable, a call often guarantees that your message was received in a timely manner, especially when you're needed at your job and your boss needs to know about pending work.

For instance, if you're truly sick and sound like 'death warmed over', a call is advisable. Your raspy voice can convey the severity of your illness, ensuring your boss understands the situation. On the other hand, if you just need a mental break or a 'rest and relaxation' day, a text or even an email might be sufficient.

Reporting Your Absence

The method you use to report your absence can also depend on your boss's preference. Some bosses may want a direct call or text, while others might prefer you to contact the work location's supervisor in person. It's best to ask your boss how they would like you to report your impending absence.

The Golden Rule:

A classic rule of communication is: 'Good news for eyes, bad news for ears.' This means that information that is positive and can be shared via email can be communicated through text, while information that is negative or urgent is best conveyed through a phone call. In this case, the listener (your boss) decides whether the news is good or bad. If you're not going to be at work and it will impact your team, it's likely that your boss will view this as bad news requiring an immediate conversation.

Conclusion

Choosing between texting or calling when you're sick for a day is a nuanced decision that depends on your company culture, the urgency of the situation, your relationship with your boss, and the time of day. By considering these factors and following general guidelines, you can ensure that your communication with your boss is effective and respectful.