Cashier Stories: What Shoppers Wish They Knew About Checking Out

As a cashier, what do you wish that shoppers would do or stop doing when checking out at your counter? From exact change to unprompted dating attempts, here are some of the most common frustrations shared by cashiers and why they matter.

Common Complaints from Cashiers

Exact change - While it may seem like a small request, handing over exact change can significantly speed up the checkout process. Some customers even choose to hand over change to something larger, causing further delays. Cashiers everywhere can relate to the annoyance of waiting for exact change.

Examples of Unusual Checkout Behavior

Children climbing on counters - Allowing children to climb on the counter or register can create a security risk and disrupt the workflow. Cashiers have to take care of both the child and the transaction. Phone calls during checkout - Constant interruptions from phone conversations can make cashiers repeat totals to customers. This not only slows down the checkout process but can also lead to mistakes. Inadequate funds - Customers who don't have enough money to complete their purchase often cause delays. They have to run back to their cars, which further complicates the checkout line. Declined cards and accidental hand coughs - Card declines require long hold-ups, and when customers cough into their hands and touch money, it can be a hygiene risk. Unwanted pickup dates - Cashiers often encounter customers who seem genuinely interested in starting a relationship. It's not that cashiers find this flattering, but it does take them away from their duties and disrupts the flow of customers.

Other Frustrations

Separate transactions: Handling separate transactions can be incredibly frustrating for cashiers. It disrupts the workflow and can lead to longer waiting times for other customers. Cashiers also don't want to be given back items they had already bagged or hangers they don't need.

Last-minute changes: When customers try to insert change or announce their total just as the transaction is about to finalize, it can lead to confusion and frustration. Cashiers are in a rush to complete the transaction and move to the next customer.

Respecting Cashier's Time and Space

Making use of conveyor belt dividers: Customers should understand that the conveyor belt is for loading items, not rearranging them. If space is an issue, there are dividers available for such purposes.

Patience and understanding: Cashiers are not always fast enough, especially in places with slow registers. They also have many other responsibilities such as handling cash, monitoring inventory, and serving as backup for other cashiers.

Additional Tips

Separate items per child: Not all stores have the option to separate items for each child. Such requests can hold up the checkout line, causing frustration for everyone. Knowing prices: Customers should be aware of the store's pricing policy. In places where everything is priced at 1, repeated price inquiries can be tiresome. Timing and priorities: Customers should avoid shopping in the last 15 minutes before closing. This is a crucial time for the cashier to finish up and go home. No pets allowed: Public places like stores where food is sold should not allow pets. This includes both service animals and non-service animals, as it can create a safety hazard. Respect during bathroom breaks: Store policies may have changed, but be aware that bathrooms may be off-limits to customers. Empathy for those who need to use the restroom while at work is appreciated. Supporting unwell employees: If an employee is unwell, showing support and patience is vital. Understanding and respect can make the work environment more enjoyable for everyone.

Ultimately, respecting the roles and responsibilities of cashiers can lead to a more efficient and pleasant shopping experience for everyone involved. We all have to do our part to make the store environment a respectful and safe one.